Returns & Exchanges

TLH Return/Exchange Policy & Procedure

At The Lords House, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return policy below:

Return Policy:

  1. Eligibility for Returns: To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it. It must also be in its original packaging with all tags and labels attached.

  2. Timeframe for Returns: You have 14 days from the date of delivery to initiate a return. After this period, we regret that we cannot accept returns or offer refunds.

  3. Return Process: To initiate a return, please contact our customer support team with your order details and reason for return. They will provide you with further instructions and a return shipping address. Please note that return shipping costs are the responsibility of the customer.

  4. Refund Process: Once we receive and inspect the returned item, we will process your refund. Please allow 5-7 business days for the refund to be credited back to your original payment method. Please note that original shipping costs are non-refundable.

  5. Non-Exchange Policy: At this time, we do not offer exchanges for clothing items. If you wish to exchange an item, we kindly ask that you initiate a return for a refund and place a new order for the desired item.

  6. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue promptly.

  7. Final Sale Items: Please note that certain items, such as clearance or sale items, may be marked as final sale and are not eligible for returns or refunds.

We strive to make the return process as smooth as possible for our customers. If you have any further questions or concerns regarding our return policy, please do not hesitate to reach out to our customer support team. Thank you for choosing The Lords House as your trusted Christian workout clothing store.